Support & Operational Guidance

Membership in The Ambassadors is strictly invitation-only. Every prospective member must possess a valid, single-use credential token provided by an accredited sponsoring Ambassador.

• Receive Invitation Credential: Your sponsor will transmit a secure single-use token (e.g. via direct message or encrypted dispatch).
• Launch Application: Access the application via iPhone TestFlight, native mobile build, or secure browser portal (https://app.axencion.com).
• Enter Credential: Input the single-use token on the verification screen. The cryptographic lineage of your sponsoring Ambassador will be displayed.
• Confirm Profile: Review your accredited name, sovereign domain, and title to finalize your induction.

Note: Credential tokens expire automatically if unused. If your credential has expired, contact your sponsoring Ambassador to request a newly generated token.

The Ambassadors relies on hardware-backed FIDO2 / WebAuthn passkeys (Apple Face ID, Touch ID, Windows Hello, or hardware security keys). Traditional passwords and SMS codes are not used.

• Initial Enrollment: Upon redeeming your credential, your operating system will prompt you to create a Passkey. Confirm with Face ID or biometric unlock.
• Subsequent Sign-Ins: Tap Authenticate with Passkey on the welcome screen. Your device hardware cryptographically confirms your identity in seconds.
• Platform Compatibility: Passkeys are natively synchronized through your secure cloud ecosystem (Apple iCloud Keychain or Google Password Manager) across your personal devices.

To use The Ambassadors across multiple authorized devices (e.g., iPhone and iPad, or mobile and desktop browser):

• Open Settings on Primary Device: Navigate to Settings & Security > Authorized Devices.
• Generate Pairing Code: Select Pair New Device to generate a time-limited, encrypted pairing QR code.
• Scan on Secondary Device: On your secondary device, open the pairing scanner and scan the QR code.
• Authorize: Confirm the cryptographic fingerprint match on your primary device. The new device is immediately enrolled with its own unique cryptographic key pair.

The Ambassadors requires microphone and camera authorization to conduct private voice and video calls. If your device displays a Permissions Required banner or if calls fail to connect:

iPhone Safari:

1. Tap the aA icon on the left side of the Safari address bar.
2. Select Website Settings.
3. Set both Camera and Microphone to Allow.
4. Refresh the page and return to the Calls screen.

iPhone Chrome:

1. Open the iOS Settings app.
2. Scroll down and tap Chrome.
3. Ensure Microphone and Camera toggles are enabled.
4. Return to Chrome, tap the lock/tune icon in the address bar, and allow media permissions.

iOS Native / TestFlight:

1. Open iOS Settings > The Ambassadors (or Axencion).
2. Verify both Microphone and Camera permissions are switched ON.

Calls are established using authenticated WebRTC signaling. Media streams are transmitted directly between participant devices with zero server recording or monitoring.

• Audio & Video Modes: You can place voice-only calls or high-definition video calls. During a video call, you can disable video at any time to seamlessly drop back to audio mode.
• Call History Details: Tapping any call entry in your recent calls list opens a detail sheet showing exact call direction, participant details, timestamp, and duration.
• Removing History: You can remove individual entries from your call history at any time without deleting the other party's records.

Members may upload an authentic profile photograph to accompany their accreditation in the directory:

• Navigate to Profile: Open Settings & Security > My Profile > Edit Profile.
• Select Photograph: Tap the avatar circle and choose an image from your photo library or camera (JPEG, PNG, or WebP up to 5 MB).
• Automatic Security Storage: Photographs are processed, optimized, and securely stored in encrypted cloud storage protected by Row Level Security (RLS). Only accredited members can view profile photos.

If you misplace an authorized device or suspect unauthorized physical access:

• Revoke from Secondary Device: From any other authorized device, open Settings & Security > Authorized Devices. Tap the lost device and select Revoke Device. This instantly terminates its access tokens.
• Emergency Lockdown: On the affected device itself, navigate to Settings & Security > Emergency Lockdown. Confirm the action to instantly delete all local cryptographic keys, session tokens, and cached history.
• Re-enrollment: Once your device is secured, an accredited peer or sponsor can assist you with identity re-verification.

In compliance with Apple App Review Guidelines and data protection regulations:

Members may request permanent account deletion at any time. To initiate account deletion:

1. Submit an email request to support@axencion.com (or privacy@axencion.com) stating your accredited full name and intent to permanently delete your account.
2. Our administrative team will verify your authorization and permanently purge your member profile, device credentials, and storage objects from the production database within 30 days.